Warranty & Return

RETURN OF GOODS

Any Goods being returned to the Supplier for warranty replacement or credit are to be labelled and consigned in accordance with the Supplier’s procedures for return of Goods as may be established by the Supplier from time to time. Such procedures to be followed for the time being for the return of the Goods include:

  • Claims for shortages, loss, or damage must be made by the Customer within two (2) days of receipt of the Goods.

  • Express approval for return of the Goods, by issue of a Return Authorisation number, must first be obtained from a duly authorised officer of the Supplier.

  • The Goods to be returned must include any and all relevant accessories. The Goods (including accessories) must be in the original packaging, software unopened, and must be in an undamaged and saleable condition.

  • No claim for credit in respect of any Goods returned may be approved by the Supplier unless the relevant claim form of the Customer, which must accompany any Goods returned, indicates at least the following:

    • The purchase invoice number and date;

    • The reason for return; and

    • The name of the officer of the Supplier who has approved such return and the details of such approval.

  • Subject to the foregoing, any Goods returned later than 14 days after date of invoice may be credited at the current price less a 15% restocking fee.

  • All costs incurred in returning the Goods to the Supplier shall be borne by the Customer, unless otherwise approved in writing by an authorised officer of the Supplier.

Warranty

  • Batteries are covered by a three (3) month warranty, and all other Goods are covered by a six (6) month warranty unless otherwise specified.

  • The warranty does NOT cover any damage not caused by the Supplier, including but not limited to:

    • Scratches, dents, cracks, or frame damage;

    • Damage caused by over-bending of cables, broken or detached cables;

    • LCD or connector pin damage;

    • Liquid damage of any kind.

  • The Supplier reserves the right to refuse warranty on any items displaying physical damage at our sole discretion.

We use a unique sticker/stamp to identify our products. Clients are responsible for checking returned products before sending them back. If a returned product is determined not to have been supplied by us, and the client requests it to be returned, the client shall bear the postage cost.

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